Refund policy

When Can You Return?

We accept returns within 7 days of delivery in the following situations:

–       You received the wrong item, the piece sent does not match what you ordered

–       Your item is defective or damaged

–       Sizing issues, the piece does not fit as expected

We do not accept returns for:

–       Custom or bespoke orders, all custom pieces are final sale

–       Items that have been worn, washed, or altered

What We Offer

Depending on the nature of your return, we will offer one of the following:

–       Exchange for another size — we will remake your piece in the correct size at no additional cost

–       Full refund — issued to your original payment method, where applicable

How to Start a Return

–       Email us at shoprifarifa@gmail.com within 7 days of receiving your order

–       Include your order number, reason for the return, and clear photos of the item

–       We will confirm whether your return is approved within 3 business days

–       Once approved, we will share return instructions with you

Please do not ship anything back before receiving written approval from us.

Return Shipping Costs

If the return is due to our error, a wrong item, a defect, or damage, We will cover the full cost of return shipping.

If the return is for any other approved reason, return shipping costs are the responsibility of the customer.

Questions?

We are always happy to help. Reach out to us at:

shoprifarifa@gmail.com

We aim to respond within 1 – 2 business days.

Thank you for choosing slow. Thank you for choosing Rifa Rifa.